Contact

1. Who we are

Trading name: Beauty Manager. Operator: FLY DAVID SRL, Romania. Official site: https://www.beautymanager.net. The application is hosted on the infrastructure announced on the site (fly-david.ro).

We do not have a physical public desk. Official correspondence for the platform is electronic, on the channels below, so a written trail remains and we can verify identity.

2. Addresses and channels

The official emails are office@beautymanager.net and contact@beautymanager.net. You may use any of them for support, legal, GDPR, suggestions, complaints or partnerships. Do not send passwords, card codes or ID copies unless we explicitly ask for them, on an already confirmed channel, for an identity request.

The numbers +40 786 500 005 and +1 904 615 0241 are only for WhatsApp or SMS messages. Do not call. Voice calls are not served: nobody will answer and your message is lost. If a salon gave you another number, that number belongs to the salon, not to the platform.

Site: https://www.beautymanager.net — Legal page, salon registration, client registration, sign-in, password reset. The application version is in the bottom bar; the history is at /versiuni.

In the application, after sign-in: the Legal menu (left on a large screen, at the top on a phone; in the client account, in the header). The user guide stays separate, by role.

3. What to put in the message so we can reply

Without these elements we waste days on wrong identifications. This is not paperwork for its own sake: it is so we do not talk to someone else about your account.

• A clear subject: “Support”, “Subscription”, “GDPR”, “Suggestion”, “Complaint”, “Legal”.
• Your name, email and, if it exists, the phone on the account.
• Account type: salon, client, or you do not have an account yet.
• The salon name, if a particular salon is involved.
• Date, time, page address and what you saw on the screen.
• What you want to obtain, in one sentence.

4. Reply hours

We reply as a rule on working days, Romania time. Messages received at the weekend or on a Romanian public holiday are taken on the next working day. Security emergencies (hacked account, leak) are treated with priority, outside the usual queue.

We do not offer voice-call support and there is no phone switchboard. The numbers on this page are WhatsApp or SMS only. A voice call will go unanswered.

5. What we cannot do from here

We cannot cancel a salon booking in your place, change the price of a beauty service, issue a salon fiscal receipt or force an employee to be present. We do not confirm passwords by phone. We do not step into a commercial conflict between you and the salon unless it is a proven application error.

6. Language

You may write in the language you use in the application. We reply, as far as possible, in the same language or in Romanian or English if we cannot cover the legal nuances in your language. The translated legal documents have the same contents; for Romanian-law relationships, the Romanian text is the reference.