We want to know when something is unclear, when a feature gets in the way or when you consider that a right of yours was breached. This procedure is free, written and followed up. It does not replace your right to go to ANPC, ANSPDCP, another authority or a court, but it gives us a chance to fix the problem before it escalates.
Updated: 6 September 2026
A suggestion: an improvement idea, an unclear text, a wrong translation, a missing feature. We treat it as feedback; we are not obliged to implement it, but we read it and we reply if you asked for a reply.
A complaint: you consider that a platform service was not delivered, that a subscription renewed wrongly, that an account was blocked unfairly, that your data was used wrongly by the platform, that a system email is wrong or that a public page shows something inaccurate through our fault.
A report about a salon: the quality of a haircut, the price at the till, a booking the salon missed, a message the salon sent. We forward these or point you to the salon, because we do not provide the beauty service. If the report also concerns an application feature (for example a wrong time shown), we handle that part.
Write to one of the addresses on the Contact page, with the subject “Suggestion” or “Complaint”. If you are signed in, mention the account email. If the complaint is about a salon, include the salon name, date, time and what happened, without attaching medical data or other people’s data if they are not needed.
We acknowledge receipt, as a rule, within 3 working days. We give a substantive reply within 15 working days of a complete report. If we must check a payment, a technical log or a salon, we tell you and we may take up to 30 working days.
If the request is incomplete, we ask once what is missing. If we do not receive the details in 15 days, we may close the file as incomplete, without cutting your right to reopen it.
GDPR complaints follow the time limits on the GDPR page (one month, with a possible extension), not only the limits above.
We read what you wrote, check the account and technical logs if needed, we do not alter evidence and we do not punish you for complaining in good faith. If you are right, we correct (feature, text, access, billing) and we tell you what we did. If we do not uphold the complaint, we give reasons, with references to the terms or to the facts.
We do not publish your complaint on the site. We do not use it as advertising. We may keep it as long as needed to prove we replied and to improve the product, then we reduce it to the necessary minimum.
If our reply does not satisfy you, you may ask for a review, writing “review” and why you consider the reply insufficient. A second look is taken by someone other than the first respondent, when that is possible.
For consumers, you may go to the National Authority for Consumer Protection (ANPC), including through the online tools ANPC provides. For personal data, to ANSPDCP. For a conflict with the salon about the beauty service, the authorities and courts competent for that salon remain open, independently of us.
Identical repeated reports, insulting reports, threats or reports made only to block the team may be closed as abusive. That does not cancel a well-founded complaint filed civilly. We do not charge a fee to receive a complaint.